- Introduction
At Coaching Services International (CSI), we are committed to protecting the privacy and security of the personal information you provide to us. This Privacy Policy explains how we collect, use, and safeguard your personal data when you enroll in our courses or interact with our website.
- Information We Collect
We collect the following types of information when you enroll in our courses or use our website:
- Personal Information: This may include your name, email address, phone number, billing information, and other contact details.
- Enrollment Information: Course selections, preferences, and other details related to your participation in our training programs.
- Website Usage Data: Information automatically collected through cookies and other tracking technologies, such as IP addresses, browser types, and pages accessed.
- How We Use Your Information
We use the information we collect for the following purposes:
- To send promotional communications if you have opted in to receive them.
- To process your course enrollment and provide coaching services.
- To communicate with you about your training programs, course updates, and related services.
- To improve our website, services, and customer experience.
- To comply with legal and regulatory requirements.
- To send promotional communications if you have opted in to receive them.
- How We Store Your Data
Coaching Services International (alternatively, “we, us, our”) has created this statement to demonstrate our commitment to your privacy. This policy describes the information we collect and how we use that data.
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- What information do we collect from you?
Coaching Services International may collect personal identification information from visitor in a variety of ways, including, but not limited to, when visitors register for a newsletter, complete a contact form, purchase a training service or product, respond to a survey, and other similar activities. We collect basic contact information provided voluntarily by visitors. This may include name, title, address, phone number, email address, and other similar contact details.
We also collect anonymous website usage data through Google Analytics and cookies. Non-personal identification information may include the browser name, the type of computer, and technical information about visitors; means of connection to our website, such as the operating system and the Internet service providers used and other similar information. This information may be used to help us create content, conduct search engine optimization, perform server analysis, and other similar data research efforts.
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- Where do we collect information from you and how do we use it?
We collect information directly from you when you interact with our website forms or make purchases. This information is used to respond to your service and training requests, deliver purchased products, and send newsletters if opted in. Website usage data is collected to improve our site’s functionality and user experience.
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- With whom do we share your information?
Your data is kept strictly confidential and used only for the purposes you’ve consented to. We do not share or resell your personal information outside of our company, except as required by law or authorized by the individual. Your data may be stored in secure, third-party software as a service (SaaS) platforms to aid in the delivery of our products and services to you. Some examples of the third-party platforms are WordPress, MailerLite, Shopify. All of our platforms and any outside firms engaged to support execution of those programs are included.
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- How can you update, correct or delete your Personally Identifiable Information?
You can update, correct, or delete your Personally Identifiable Information by contacting us directly through our website contact form or by emailing us at operations@yourcoach.com . We will promptly address your request for updates or deletions in
keeping with any applicable data protection laws.
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- What are your choices regarding collection, use and distribution of your Information?
You have the choice to opt out of our newsletter at any time using the unsubscribe link provided in every email. You can also choose not to provide personal information, although this may limit your ability to access certain services or features on our Website.
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- What security precautions are in place to protect against the loss, misuse or alteration of your information?
We implement a variety of security measures to protect your information. These include regular security updates and maintenance for our WordPress, Shopify, MailerLite, and Authorize.net platforms, antivirus software, and secure data encryption for all sensitive or financial transaction information transmitted through our website. Our policies are designed to protect your data against misuse, unauthorized access or disclosure as well as accidental loss, destruction, or damage. The data you provide us with is protected using SSL (Secure Socket Layer) technology. SSL is the industry-standard method of encrypting personal data and credit card details so that they can be securely transferred over the internet.
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- Do we use “cookies”?
We use cookies to enhance your browsing experience and collect anonymous usage data. Cookies are small pieces of data sent to your browser from the website you are browsing. These cookies help us understand how visitors interact with our website, allowing us to make improvements, learn your preferences, and optimize our content.
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- What should you know about privacy policies and data collection at any third-party sites accessible from our sites?
Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, security, or maintenance of these external sites. We encourage our users to read the privacy policies of any third-party sites they visit through links on our website as those policies may differ from ours.
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- What else should you know about your privacy online?
We take every precaution to protect your data. We encourage you to use strong passwords and be cautious about sharing personal information online as bad actors exist online.
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- Is any of your information available to other users?
The personal information you provide is not made available to other clients or users of our website. It is used solely by Coaching Services International to deliver services and products to you and for the purposes stated in this Privacy Policy.
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- What if you have any other questions or concerns?
If you have any questions or concerns about our Privacy Policy or data practices, please contact us through our website contact form or email our team at operations@yourcoach.com. We are committed to addressing your concerns promptly and transparently.
Updates:
We reserve the right to update this Privacy Policy from time to time as our business or regulations change. To stay updated on any changes, please visit this website (yourcoach.com) to find the most current version and the date the policy was last updated. Your continued use of the website after notice of change to the Privacy Policy constitutes your acceptance of any changes.
Governing Law:
This Privacy Policy agreement will be construed and governed in accordance with the laws of the State of Texas without application of choice-of-law provisions that would require application of the laws of another jurisdiction. By using our website, all parties irrevocably submit themselves to the exclusive venue and personal jurisdiction of the state and federal courts in Dallas County, Texas with regard to any dispute relating to use of this website, this agreement, or its enforcement. The parties also hereby waive any challenges to venue and personal jurisdiction they may have to a lawsuit filed in a state or federal county in Dallas County, Texas, that relates to a dispute between the parties regarding use of the website, this agreement, or its enforcement.
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- Sharing of Information
We do not sell, trade, or rent your personal information to third parties. However, we may share your data with related companies or trusted third-party service providers to assist in delivering our services (e.g., payment processors, course management platforms), subject to confidentiality agreements.
- Your Data Protection Rights
You have the right to:
- Access, correct, or delete your personal information.
- Withdraw consent for any promotional communications.
- Request data portability or restrict processing of your data.
- Lodge a complaint with a data protection authority if you believe your rights have been violated.
To exercise any of these rights, please contact us at operations@yourcoach.com.
- Cookies and Tracking Technologies
We use cookies and similar technologies to track your interaction with our website and improve our services. You can control cookie preferences in your browser settings.
- Third-Party Links
Our website may contain links to third-party websites. This Privacy Policy does not apply to those sites, and we encourage you to review the privacy policies of any third-party websites you visit.
- Changes to This Privacy Policy
We reserve the right to modify this Privacy Policy at any time. Any changes will be posted on this page with the updated effective date. We encourage you to review this policy periodically to stay informed of how we protect your information.
- As a California Resident
If you are a California Resident, you may have additional rights under the California Consumer Privacy Act (“CCPA”) and the California Privacy Rights Act (“CPRA”).
- Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Coaching Services International, LLC (CSI)
123 Manufacturing Street
Dallas, TX 75207
www.yourcoach.com